Legal

    Privacy Policy

    Last updated October 14, 2026

    1. Information we collect

    GradingPrep collects information you provide directly to us when using our services:

    • Account Information: Name, email address, phone number, and shipping address when you create an account
    • Order Information: Details about the cards you submit, including descriptions and estimated values, plus the scans and photos we take of them
    • Payment Information: Payment card details processed securely through Stripe (we do not store full card numbers)
    • Communication Data: Messages you send through our platform, customer support inquiries, and email correspondence
    • Usage Data: Information about how you interact with our website, including pages visited and features used

    2. How we use your information

    We use the information we collect to:

    • Process and fulfill your card grading preparation orders
    • Communicate with you about your orders, account, and services
    • Send order status updates and notifications
    • Process payments and prevent fraud
    • Improve our services and develop new features
    • Show scans of cards we've prepped as examples on our website, never with your name or order
    • Send occasional updates from GradingPrep by email, which you can turn off at any time
    • Comply with legal obligations

    3. Information sharing

    We do not sell your personal information. We share your information only in the following circumstances:

    • Service Providers: With third parties who help us provide services (payment processors, shipping carriers, grading companies)
    • Grading Companies: We share necessary card and customer information with PSA, BGS, SGC, and other grading companies to submit your cards
    • Shipping Carriers: We share shipping addresses with carriers (USPS, UPS, FedEx) to deliver your cards
    • Advertising: With Meta, through the Meta pixel, to measure our ads (see section 6)
    • Legal Requirements: When required by law or to protect our rights and safety
    • Business Transfers: In connection with a merger, acquisition, or sale of assets

    Text messaging: Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described above. We use a messaging provider solely to deliver the order-notification texts you opted in to. Message frequency varies by order (typically a few messages over the life of an order, none between orders). Message and data rates may apply. Reply STOP to cancel or HELP for help at any time; opting in is not required to use our services. Full program details: gradingprep.com/sms.

    4. Data security

    We implement appropriate technical and organizational measures to protect your personal information:

    • Secure HTTPS encryption for all data transmission
    • Secure sign-in through Google or a one-time email link
    • Payment information processed by PCI-compliant payment processor (Stripe)
    • Regular security assessments and updates
    • Access controls limiting employee access to personal data

    While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

    5. Cookies and tracking technologies

    We use cookies and similar technologies to:

    • Keep you signed in to your account
    • Remember your preferences
    • Understand how you use our services
    • Analyze site traffic and performance
    • Measure how our ads perform

    To find and fix problems, we record how pages are used (clicks, scrolling and page changes) and may replay those sessions. Everything you type into a form is masked in these recordings, as are email addresses and phone numbers shown on screen, and we use them only to improve GradingPrep.

    You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

    6. Third-party services

    Our services integrate with third-party providers who have their own privacy policies:

    7. Your rights

    You have the following rights regarding your personal information:

    • Access: Request a copy of the personal information we hold about you
    • Correction: Request correction of inaccurate information
    • Deletion: Request deletion of your personal information (subject to legal retention requirements)
    • Portability: Request your data in a portable format
    • Opt-out: Unsubscribe from marketing communications at any time

    To exercise these rights, contact us at [email protected].

    8. Data retention

    We retain your personal information for as long as necessary to:

    • Provide our services and maintain your account
    • Comply with legal and regulatory requirements
    • Resolve disputes and enforce our agreements

    Order records are retained for a minimum of 7 years for tax and legal purposes.

    9. Children's privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

    10. Changes to this policy

    We may update this Privacy Policy from time to time. We will notify you of material changes by:

    • Posting the updated policy on our website with a new "Last updated" date
    • Sending an email notification to registered users for significant changes

    Your continued use of our services after changes constitutes acceptance of the updated policy.

    11. Contact us

    If you have questions about this Privacy Policy or our data practices, contact us at:

    By using GradingPrep services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described.